Frequently Asked Questions (FAQ)

Got questions? We’ve got answers! Here is everything you need to know about our products, pricing, open box inventory, and warehouse pickup policy.

Question Q1. What is Smartbuy Warehouse?
AnswerSmartbuy Warehouse is a trusted B2B wholesale platform. We offer premium garments, apparel, and high-quality merchandise directly from factory sources to shopkeepers, boutique owners, and resellers at unbeatable wholesale prices.
Question What is Smartbuy Warehouse, and why are your prices so low?
AnswerSmartbuy Warehouse is a trusted wholesale and inventory distribution hub. We purchase products in high-volume bulk directly from manufacturers and official distributors. Passing these volume savings directly to you allows us to offer market-unbeatable, factory-direct wholesale prices.
Question What types of products do you deal in?
Answer

We deal in two main product categories:

  • Brand New (Sealed Pack): Fresh, factory-sealed inventory directly from original brands.

  • Open Box: Unused or tested products with minor box-open status, thoroughly inspected and offered at heavy discounts.

Question Do you offer door-step shipping or courier services?
AnswerNo, we do not provide courier or home delivery services. All items showcased on our website are available for In-Store / Warehouse Pickup Only.
Question What is the step-by-step buying process?
Answer

  • Browse & Reserve: Explore our product catalog on the website and reserve/book your desired item.

  • Visit Warehouse: Visit our Zirakpur warehouse at your convenience.

  • Mandatory Quality Check (QC): Inspect and test the product in person.

  • Payment & Pickup: Complete payment on the spot and take your inventory with you.

Question Can I open and check Brand New (Sealed Pack) items before payment?
Answer

  • Yes! To ensure 100% buyer satisfaction and total transparency, we mandate a live Quality Check (QC) at our warehouse for all items—including factory-sealed brand new products—before you complete your payment and collect the order.

Question Do your products come with a warranty?
Answer

  • Yes, warranty terms depend on the product category:

    • Brand New Products: Covered under full official brand/manufacturer warranty, redeemable directly at authorized brand service centers across India.

    • Open Box Products: Covered under a limited Smartbuy Warehouse store warranty, strictly governed by our in-house store guidelines and terms outlined at the time of purchase.

Question Where is your warehouse located and what are the operating hours?
Answer

  • You can visit us for inspection and pickup at:

    • Operating Hours: 9:30 AM to 8:00 PM (Saturday & Sunday: 9:30 AM to 8:30 PM)

    • Address: Smartbuy Zirakpur, Near Preet Family Dhaba, Patiala Rajpura Highway, Zirakpur, Punjab 140603.

    • Phone: 7973383374

    • Email: admin@smartbuywarehouse.com

    • Google Location: https://maps.app.goo.gl/8REYadnyMS92SFJH8

Question Where is your physical warehouse located?
AnswerOur warehouse is located at: Address: Smartbuy Zirakpur, Near Preet Family Dhaba, Patiala Rajpura Highway, Zirakpur, Punjab 140603.
Google Location: https://maps.app.goo.gl/8REYadnyMS92SFJH8