Objective: Maintain complete transparency regarding warranty coverage and service policies.
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Brand New Products: Walk customers through claiming official manufacturer warranties directly at authorized brand service centers using their Smartbuy purchase invoice.
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Open Box Coverage: Clarify the limited store warranty terms (ranging from 0 to 3 months) depending on the specific product category and invoice terms.
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Why On-Site QC Matters: Reinforce why testing items at the warehouse ensures every customer leaves with complete peace of mind.
